{"xsrfToken":"f531b31367d5adcf5e05a1528f6df965fb06755f_lout","branding":{"id":"8","key":"stm","name":"Datactics Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a1b8","headerLinkHoverBGColor":"#00a1b8","headerBadgeColor":"#00a1b8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d6f978f8-0960-4595-84bf-a90ceb21a4b1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2Zjk3OGY4LTA5NjAtNDU5NS04NGJmLWE5MGNlYjIxYTRiMSI6WyJyZWFkIl19LCJleHAiOjE3NDM0NTc5MjEsIm5iZiI6MTc0MzQ1NzMyMX0.4hHMudCBd-gm5_9kDaEFucaAGYk0fd6wMIIiMctcSf8&client=3ab6f080-6725-45a3-93b5-27d425caa12c&mode=fit","logoId":"d6f978f8-0960-4595-84bf-a90ceb21a4b1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Datactics Support Portal","sharedPortalName":"Datactics Support Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Datactics Support Portal","sharedPortalName":"Datactics Support Service","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00c0da","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/241eee1f-86aa-485f-838f-49f6449cf02c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0MWVlZTFmLTg2YWEtNDg1Zi04MzhmLTQ5ZjY0NDljZjAyYyI6WyJyZWFkIl19LCJleHAiOjE3NDM0NTc5MjEsIm5iZiI6MTc0MzQ1NzMyMX0.knaO9h_7jXTPAEBXdjlJBeVPDUQm__RDCcs4xuqxOm4&client=3ab6f080-6725-45a3-93b5-27d425caa12c&height=300&mode=fit","bannerMediaApiFileId":"241eee1f-86aa-485f-838f-49f6449cf02c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"stm","projectId":10034,"serviceDeskId":8,"name":"Datactics Support","description":"<p>Here you can raise an issue or ask any question</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"10276","name":"Licences","descriptionHtml":"","callToAction":"Licences","introHtml":"<p>Licences related queries, issues or renewals</p>","icon":10307,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[30],"key":""},{"id":"10131","name":"Queries/How-to's","descriptionHtml":"","callToAction":"Queries/How-to's","introHtml":"<p>Have a request or new feature you would like to see integrated into our products? Feel free to let us know here!</p>","icon":10322,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[30],"key":""},{"id":"10130","name":"Raise an Issue","descriptionHtml":"","callToAction":"Raise an Issue","introHtml":"<p>Having an issue with something? Report your problem here and we'll help you out!</p>","icon":10308,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[30],"key":""},{"id":"10464","name":"Training","descriptionHtml":"<p>To ensure that we provide the most effective and tailored training experience for you and your team, we kindly ask that you provide the following details about your specific requirements and circumstances.</p>","callToAction":"Training","introHtml":"<p>Datactics Software Training Preparations</p>","icon":10306,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[30],"key":""}],"reqGroups":[{"id":30,"name":"General"}],"orderMapping":{"30":[10130,10131,10276,10464]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fba4ed2-ad43-3782-97b0-fe4528fec86e","appLinkName":"System Confluence","appLinkUrl":"https://jiraatdatactics.atlassian.net/wiki","spaceKey":"DS","spaceName":"Support Confluence","spaceUrl":"https://jiraatdatactics.atlassian.net/wiki/spaces/DS","isServer":false},"labels":[],"projectKey":"DSS","serviceDeskId":8,"kbLinkDomainURLs":["https://jiraatdatactics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NTg1MjEsIm5iZiI6MTc0MzQ1NzMyMX0.C3xPZ-GErysoLW2cqjza4tQObDY7Aadcq-lKiuBUpbo","targetCollection":"upload-project-10034","endpointUrl":"https://api.media.atlassian.com","clientId":"3ab6f080-6725-45a3-93b5-27d425caa12c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10131,"projectId":10034,"form":{"name":"Queries/How-to's","descriptionHtml":"","callToAction":"Queries/How-to's","intro":"<p>Have a request or new feature you would like to see integrated into our products? Feel free to let us know here!</p>","instructions":"","icon":10322,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10260","fieldConfigId":"10436","label":"Product affected?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11043","label":"ADQ","selected":false,"children":[]},{"value":"10747","label":"SSDQ","selected":false,"children":[]},{"value":"10745","label":"DQM","selected":false,"children":[]},{"value":"10746","label":"DQC","selected":false,"children":[]},{"value":"10744","label":"FlowDesigner","selected":false,"children":[]},{"value":"10860","label":"Transform Library","selected":false,"children":[]},{"value":"10861","label":"Server Licence","selected":false,"children":[]},{"value":"10871","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10321","fieldConfigId":"10511","label":"Customer","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10178","fieldConfigId":"10335","label":"Datactics Assignee","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://jiraatdatactics.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10178&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"10002","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Request","selected":false,"children":[]},{"value":"10001","label":"Complaint","selected":false,"children":[]},{"value":"10004","label":"Internal","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10513","fieldConfigId":"10814","label":"Release","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10575","fieldConfigId":"10886","label":"Offending Version","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11466","label":"ADQ - 1.1","selected":false,"children":[]},{"value":"11467","label":"ADQ - 1.2","selected":false,"children":[]},{"value":"11468","label":"ADQ - 1.3","selected":false,"children":[]},{"value":"11469","label":"ADQ - 1.4","selected":false,"children":[]},{"value":"11472","label":"ADQ - 1.4.1","selected":false,"children":[]},{"value":"11473","label":"ADQ - 1.4.2","selected":false,"children":[]},{"value":"11470","label":"ADQ - 1.5","selected":false,"children":[]},{"value":"11471","label":"ADQ - 1.6","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10573","fieldConfigId":"10884","label":"Fix Versions","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11454","label":" ","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10251","fieldConfigId":"10422","label":"DEV Escalation","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10692","label":"Not Needed","selected":false,"children":[]},{"value":"10694","label":"To be Discussed","selected":false,"children":[]},{"value":"11322","label":"Discussing","selected":false,"children":[]},{"value":"10695","label":"Prioritized","selected":false,"children":[]},{"value":"11323","label":"Not Prioritized","selected":false,"children":[]},{"value":"11286","label":"Rejected","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10124","fieldConfigId":"10261","label":"Ticket Product","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11241","label":"Authoring","selected":false,"children":[]},{"value":"11242","label":"Orchestration","selected":false,"children":[]},{"value":"11243","label":"Connectivity","selected":false,"children":[]},{"value":"11244","label":"Analytics","selected":false,"children":[]},{"value":"11245","label":"Remediation","selected":false,"children":[]},{"value":"11246","label":"Non-functional","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10130","fieldConfigId":"10274","label":"Ticket Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11081","label":"Configuration/Logic Issue","selected":false,"children":[]},{"value":"10308","label":"Issue/Bug","selected":false,"children":[]},{"value":"10966","label":"Usability Issue","selected":false,"children":[]},{"value":"10313","label":"Query/How to","selected":false,"children":[]},{"value":"10346","label":"Licences","selected":false,"children":[]},{"value":"10969","label":"Infrastructure Issues","selected":false,"children":[]},{"value":"10968","label":"Security Issues","selected":false,"children":[]},{"value":"10312","label":"Training Request","selected":false,"children":[]},{"value":"10314","label":"Enviroment Update","selected":false,"children":[]},{"value":"10967","label":"Accessibility Issue","selected":false,"children":[]},{"value":"10349","label":"Communications/Other","selected":false,"children":[]},{"value":"11082","label":"Documentation","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10131","fieldConfigId":"10275","label":"Ticket Resolution","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10326","label":"Software Update","selected":false,"children":[]},{"value":"10325","label":"Configuration Update","selected":false,"children":[]},{"value":"10327","label":"Logic Correction","selected":false,"children":[]},{"value":"10330","label":"Information Provided","selected":false,"children":[]},{"value":"10331","label":"New License","selected":false,"children":[]},{"value":"10335","label":"Documentation Update","selected":false,"children":[]},{"value":"10336","label":"Training Provided","selected":false,"children":[]},{"value":"10347","label":"Restart Service","selected":false,"children":[]},{"value":"10923","label":"Customer Infra/IT update","selected":false,"children":[]},{"value":"10348","label":"Other/No action needed","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10514","fieldConfigId":"10816","label":"Related Troubleshooting Guide","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10378","fieldConfigId":"10588","label":"Ticket Scope","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10970","label":"Chargeable","selected":false,"children":[]},{"value":"10971","label":"Not chargeable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10375","fieldConfigId":"10582","label":"Follow Up Required","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11571","label":"Internal Review","selected":false,"children":[]},{"value":"10964","label":"New Documentation needed","selected":false,"children":[]},{"value":"10965","label":"User Training Required","selected":false,"children":[]},{"value":"11038","label":"Update Documentation","selected":false,"children":[]},{"value":"11039","label":"Support Training","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10446","fieldConfigId":"10725","label":"Reviewed","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/10131","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/10131","calendarParams":{"firstDay":0,"date":"2025-03-31T22:42:01+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fba4ed2-ad43-3782-97b0-fe4528fec86e","appLinkName":"System Confluence","appLinkUrl":"https://jiraatdatactics.atlassian.net/wiki","spaceKey":"DS","spaceName":"Support Confluence","spaceUrl":"https://jiraatdatactics.atlassian.net/wiki/spaces/DS","isServer":false},"labels":[],"projectKey":"DSS","serviceDeskId":8,"kbLinkDomainURLs":["https://jiraatdatactics.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NTg1MjEsIm5iZiI6MTc0MzQ1NzMyMX0.C3xPZ-GErysoLW2cqjza4tQObDY7Aadcq-lKiuBUpbo","targetCollection":"upload-project-10034","endpointUrl":"https://api.media.atlassian.com","clientId":"3ab6f080-6725-45a3-93b5-27d425caa12c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}