Jira Service Management

{"xsrfToken":"3fb64c37945ecbe1f7e92d6c1b28e53c3d6aeeba_lout","branding":{"id":"8","key":"stm","name":"Datactics Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a1b8","headerLinkHoverBGColor":"#00a1b8","headerBadgeColor":"#00a1b8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d6f978f8-0960-4595-84bf-a90ceb21a4b1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2Zjk3OGY4LTA5NjAtNDU5NS04NGJmLWE5MGNlYjIxYTRiMSI6WyJyZWFkIl19LCJleHAiOjE3NDI1NDUxNjAsIm5iZiI6MTc0MjU0NDU2MH0.tjZXYXX9wMq9yob0K_dw5r-eLJgh7dDXwBjDg1FgSEM&client=3ab6f080-6725-45a3-93b5-27d425caa12c&mode=fit","logoId":"d6f978f8-0960-4595-84bf-a90ceb21a4b1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Datactics Support Portal","sharedPortalName":"Datactics Support Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Datactics Support Portal","sharedPortalName":"Datactics Support Service","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00c0da","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/241eee1f-86aa-485f-838f-49f6449cf02c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0MWVlZTFmLTg2YWEtNDg1Zi04MzhmLTQ5ZjY0NDljZjAyYyI6WyJyZWFkIl19LCJleHAiOjE3NDI1NDUxNjAsIm5iZiI6MTc0MjU0NDU2MH0.5muZ3CKQr3YdCd-NI101oxavJYhEjHDZCqsHtfDIoP0&client=3ab6f080-6725-45a3-93b5-27d425caa12c&height=300&mode=fit","bannerMediaApiFileId":"241eee1f-86aa-485f-838f-49f6449cf02c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"stm","projectId":10034,"serviceDeskId":8,"name":"Datactics Support","description":"Here you can raise an issue or ask any question","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"10276","name":"Licences","descriptionHtml":"","callToAction":"Licences","introHtml":"Licences related queries, issues or renewals","icon":10307,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[30],"key":""},{"id":"10131","name":"Queries/How-to's","descriptionHtml":"","callToAction":"Queries/How-to's","introHtml":"Have a request or new feature you would like to see integrated into our products? Feel free to let us know here!","icon":10322,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[30],"key":""},{"id":"10130","name":"Raise an Issue","descriptionHtml":"","callToAction":"Raise an Issue","introHtml":"Having an issue with something? Report your problem here and we'll help you out!","icon":10308,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[30],"key":""},{"id":"10464","name":"Training","descriptionHtml":"To ensure that we provide the most effective and tailored training experience for you and your team, we kindly ask that you provide the following details about your specific requirements and circumstances.","callToAction":"Training","introHtml":"Datactics Software Training Preparations","icon":10306,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[30],"key":""}],"reqGroups":[{"id":30,"name":"General"}],"orderMapping":{"30":[10130,10131,10276,10464]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fba4ed2-ad43-3782-97b0-fe4528fec86e","appLinkName":"System Confluence","appLinkUrl":"https://jiraatdatactics.atlassian.net/wiki","spaceKey":"DS","spaceName":"Support Confluence","spaceUrl":"https://jiraatdatactics.atlassian.net/wiki/spaces/DS","isServer":false},"labels":[],"projectKey":"DSS","serviceDeskId":8,"kbLinkDomainURLs":["https://jiraatdatactics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI1NDU3NjAsIm5iZiI6MTc0MjU0NDU2MH0.t7seIB3vCUrw-W1Mb16KunaJazIXTPrOPfeaPvM9pjo","targetCollection":"upload-project-10034","endpointUrl":"https://api.media.atlassian.com","clientId":"3ab6f080-6725-45a3-93b5-27d425caa12c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10464,"projectId":10034,"form":{"name":"Training","descriptionHtml":"To ensure that we provide the most effective and tailored training experience for you and your team, we kindly ask that you provide the following details about your specific requirements and circumstances.","callToAction":"Training","intro":"Datactics Software Training Preparations","instructions":"To ensure that we provide the most effective and tailored training experience for you and your team, we kindly ask that you provide the following details about your specific requirements and circumstances.","icon":10306,"iconUrl":"https://jiraatdatactics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Areas of Focus","description":"Any Specific Areas of Focus for the Training? (SSDQ/ADQ/DQM/DQC/FlowDesinger)","descriptionHtml":"Any Specific Areas of Focus for the Training? (SSDQ/ADQ/DQM/DQC/FlowDesinger)","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"type\":\"text\",\"text\":\"Contact Information\",\"marks\":[{\"type\":\"strong\"}]}]},{\"type\":\"bulletList\",\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Primary Contact Name\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ______________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Primary Contact Email\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ______________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Primary Contact Phone Number\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ________\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"type\":\"text\",\"text\":\"Hosting Details\",\"marks\":[{\"type\":\"strong\"}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Preferred Hosting Option\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\":\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"[ ] Your Environment [ ] Datactics Environment\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"If 'Your Environment', please provide:\",\"marks\":[{\"type\":\"strong\"}]}]},{\"type\":\"bulletList\",\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Server Specifications\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": _____________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Operating System\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": _________________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Available Hardware Resources (RAM, CPU, Storage)\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": _____________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Network Availability/Internet Speed\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ____________\"}]}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"If 'Datactics Environment', please provide:\",\"marks\":[{\"type\":\"strong\"}]}]},{\"type\":\"bulletList\",\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Number of Users Needing Access\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Desired Operating System\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Preferred Region for AWS Host\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ________\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"type\":\"text\",\"text\":\"Training Requirements\",\"marks\":[{\"type\":\"strong\"}]}]},{\"type\":\"bulletList\",\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Number of Team Members to be Trained\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": _______\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Team Members' Role(s) within your Organization\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": _______\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Preferred Date(s) for Training\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": __________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Preferred Time(s) for Training\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": __________\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Time Zone of Training Participants\",\"marks\":[{\"type\":\"strong\"}]},{\"type\":\"text\",\"text\":\": ________\"}]}]}]},{\"type\":\"heading\",\"attrs\":{\"level\":3},\"content\":[{\"type\":\"text\",\"text\":\"Other Comments/Requirements\",\"marks\":[{\"type\":\"strong\"}]}]},{\"type\":\"paragraph\"}]}","presetValues":[],"defaultObjectAsJson":"\"{\\\"type\\\":\\\"doc\\\",\\\"version\\\":1,\\\"content\\\":[{\\\"type\\\":\\\"heading\\\",\\\"attrs\\\":{\\\"level\\\":3},\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Contact Information\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]}]},{\\\"type\\\":\\\"bulletList\\\",\\\"content\\\":[{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Primary Contact Name\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ______________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Primary Contact Email\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ______________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Primary Contact Phone Number\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ________\\\"}]}]}]},{\\\"type\\\":\\\"heading\\\",\\\"attrs\\\":{\\\"level\\\":3},\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Hosting Details\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]}]},{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Preferred Hosting Option\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\":\\\"}]},{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"[ ] Your Environment [ ] Datactics Environment\\\"}]},{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"If \\u0027Your Environment\\u0027, please provide:\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]}]},{\\\"type\\\":\\\"bulletList\\\",\\\"content\\\":[{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Server Specifications\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": _____________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Operating System\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": _________________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Available Hardware Resources (RAM, CPU, Storage)\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": _____________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Network Availability/Internet Speed\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ____________\\\"}]}]}]},{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"If \\u0027Datactics Environment\\u0027, please provide:\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]}]},{\\\"type\\\":\\\"bulletList\\\",\\\"content\\\":[{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Number of Users Needing Access\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Desired Operating System\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Preferred Region for AWS Host\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ________\\\"}]}]}]},{\\\"type\\\":\\\"heading\\\",\\\"attrs\\\":{\\\"level\\\":3},\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Training Requirements\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]}]},{\\\"type\\\":\\\"bulletList\\\",\\\"content\\\":[{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Number of Team Members to be Trained\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": _______\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Team Members\\u0027 Role(s) within your Organization\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": _______\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Preferred Date(s) for Training\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": __________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Preferred Time(s) for Training\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": __________\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Time Zone of Training Participants\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]},{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\": ________\\\"}]}]}]},{\\\"type\\\":\\\"heading\\\",\\\"attrs\\\":{\\\"level\\\":3},\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"Other Comments/Requirements\\\",\\\"marks\\\":[{\\\"type\\\":\\\"strong\\\"}]}]},{\\\"type\\\":\\\"paragraph\\\"}]}\"","rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10413","fieldConfigId":"10677","label":"Estimated Start Date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10414","fieldConfigId":"10678","label":"Estimated End Date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10321","fieldConfigId":"10511","label":"Customer","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10178","fieldConfigId":"10335","label":"Datactics Assignee","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://jiraatdatactics.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10178&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"10002","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Request","selected":false,"children":[]},{"value":"10001","label":"Complaint","selected":false,"children":[]},{"value":"10004","label":"Internal","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10513","fieldConfigId":"10814","label":"Release","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10124","fieldConfigId":"10261","label":"Ticket Product","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11241","label":"Authoring","selected":false,"children":[]},{"value":"11242","label":"Orchestration","selected":false,"children":[]},{"value":"11243","label":"Connectivity","selected":false,"children":[]},{"value":"11244","label":"Analytics","selected":false,"children":[]},{"value":"11245","label":"Remediation","selected":false,"children":[]},{"value":"11246","label":"Non-functional","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10130","fieldConfigId":"10274","label":"Ticket Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11081","label":"Configuration/Logic Issue","selected":false,"children":[]},{"value":"10308","label":"Issue/Bug","selected":false,"children":[]},{"value":"10966","label":"Usability Issue","selected":false,"children":[]},{"value":"10313","label":"Query/How to","selected":false,"children":[]},{"value":"10346","label":"Licences","selected":false,"children":[]},{"value":"10969","label":"Infrastructure Issues","selected":false,"children":[]},{"value":"10968","label":"Security Issues","selected":false,"children":[]},{"value":"10312","label":"Training Request","selected":true,"children":[]},{"value":"10314","label":"Enviroment Update","selected":false,"children":[]},{"value":"10967","label":"Accessibility Issue","selected":false,"children":[]},{"value":"10349","label":"Communications/Other","selected":false,"children":[]},{"value":"11082","label":"Documentation","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10378","fieldConfigId":"10588","label":"Ticket Scope","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10970","label":"Chargeable","selected":false,"children":[]},{"value":"10971","label":"Not chargeable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10633","fieldConfigId":"10967","label":"Fix Version","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10446","fieldConfigId":"10725","label":"Reviewed","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.plugins.atlassian-connect-plugin:io.tempo.jira__account","fieldId":"customfield_10039","fieldConfigId":"10157","label":"Account","description":"Tempo Account Custom Field","descriptionHtml":"Tempo Account Custom Field","required":false,"displayed":false,"presetValues":[],"values":[{"value":"3","label":"Neuberger Berman","selected":false,"children":[]},{"value":"4","label":"Renfrewshire","selected":false,"children":[]},{"value":"9","label":"Support","selected":false,"children":[]},{"value":"10","label":"Nu Skin","selected":false,"children":[]},{"value":"11","label":"NHSBSA","selected":false,"children":[]},{"value":"12","label":"A. J. Gallagher","selected":false,"children":[]},{"value":"13","label":"Bank of Ireland","selected":false,"children":[]},{"value":"14","label":"Maybank","selected":false,"children":[]},{"value":"15","label":"M and G","selected":false,"children":[]},{"value":"16","label":"MoD","selected":false,"children":[]},{"value":"17","label":"Thomson Reuters","selected":false,"children":[]},{"value":"21","label":"Devon County Council","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/10464","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/10464","calendarParams":{"firstDay":0,"date":"2025-03-21T08:09:20+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fba4ed2-ad43-3782-97b0-fe4528fec86e","appLinkName":"System Confluence","appLinkUrl":"https://jiraatdatactics.atlassian.net/wiki","spaceKey":"DS","spaceName":"Support Confluence","spaceUrl":"https://jiraatdatactics.atlassian.net/wiki/spaces/DS","isServer":false},"labels":[],"projectKey":"DSS","serviceDeskId":8,"kbLinkDomainURLs":["https://jiraatdatactics.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWI2ZjA4MC02NzI1LTQ1YTMtOTNiNS0yN2Q0MjVjYWExMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI1NDU3NjAsIm5iZiI6MTc0MjU0NDU2MH0.t7seIB3vCUrw-W1Mb16KunaJazIXTPrOPfeaPvM9pjo","targetCollection":"upload-project-10034","endpointUrl":"https://api.media.atlassian.com","clientId":"3ab6f080-6725-45a3-93b5-27d425caa12c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}